Last updated: October 27, 2026
Maison Palm Concierge (“we,” “us”) provides Seasonal Arrival & Departure, Pre-Sale Preparation & Design, curated shopping and purchasing of furniture, décor and art, and Home Transitions services. This policy explains what personal information we collect through maisonpalmconcierge.com and in the course of our work, how we use it, and the choices you have.
Information we collect
When you contact us. Our contact form asks for your name, email address, phone number, property location, the service you are interested in, and your message. We also receive any information you send us by email, phone or text.
When we work for you. To care for your home, we may keep your address, access details such as keys, gate or alarm codes, contacts for your vendors and family members, photos of your home, and billing information.
When you visit the site. Like most websites, our hosting provider automatically records basic technical information, such as your IP address, browser type and the pages you visit, to keep the site secure and running. We do not use advertising or tracking tools to follow you across other websites.
How we use your information
- To respond to your inquiry and schedule your free consultation
- To prepare proposals and provide the services you request
- To communicate with you, your family members or your vendors about your home, as you direct
- To send invoices and receive payment
- To keep our website secure and working properly
With your permission, we may also send you occasional updates about our services. You can unsubscribe at any time.
How we share your information
We do not sell or rent your personal information. We share it only with people who help us serve you, such as cleaners, movers, contractors and other vendors working on your home, and only what they need to do the job. We also use service providers for website hosting, email and payments. We may disclose information if required by law.
Photos of your home
We may photograph your home to document its condition and our work. We will only show photos of your home in our portfolio or marketing with your permission, and we will not share your address or other identifying details.
How we protect your information
We take reasonable steps to protect your information, and we treat keys, access codes and security details with particular care. No method of storing or sending information is completely secure, but we limit access to the people who need it.
How long we keep it
We keep your information for as long as we work together and as needed afterward for records, taxes and legal requirements. Access codes and keys are returned or deleted when our service ends.
Your choices
You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you updates. Just contact us using the details below.
Children
Our website and services are intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Maison Palm Concierge
Email: drbrouk@maisonpalmconcierge.com
Phone: 312.371.0611